FAQs - Litigation Support in Asia
Q. I need to process documentation in the Asia Pacific region but have concerns about the quality and safety of the vendors, what are my options?
A. There are seemingly hundreds of vendors available in the Asia Pacific region advertising they can provide end to end solutions for any document management requirement until you take a closer look…as you are aware many claim to be the biggest, the best, the most secure, the most experienced and most knowledgeable in the area of litigation support services / litigation discovery, however on closer inspection this is almost never the case.
Q. How do you choose a supplier you can trust?
A. Considerations when choosing a local vendor include for litigation discovery:
- Service Level Agreements - Does the organisation provide a written agreement about the quality of the service they provide including their commitment to turnaround times?
- Track Record - Who are their customers?
- History - How long have they been around?
- Size - Are they a corporate company you can rely on?
- Security - Find out what measures are in place to ensure your documentation is always highly secure.
- Flexibility - Can they work onsite if required? This can be very useful when there are large amounts of documents involved in a case.
Despite all the noise in the market about ‘quality’ litigation support vendors, there is actually one whose marketing messages do stack up, e.law. e.law is the largest provider of litigation support solutions in the Asia Pacific region.
Q. Our firm has a litigious case which extends to the Asia Pacific region, what is the most efficient way to manage & process this documentation?
A. In many cases flying over support staff from your own office seems like the best option and, while it will get the job done it is not the most ideal as it can be expensive and time consuming and it puts a huge strain on those left in your office with those key staff abroad. The best option is to utilise a local supplier who has local knowledge of the country, the people, the legal system and the region in which you are dealing in.
Q. What services does e.law offer to law firms in the United States?
A. e.law provide a complete range of litigation support / litigation discovery solutions in the United States including:
- Imaging, Coding, Copying
- e.discovery Services
- Litigation Support Software
- Consulting & Project Management
Operating in the Asia Pacific region for over 8 years our clients include more than 400 international organisations - leading legal and accounting firms, natural resources sector, major corporations and government agencies.
Q. What sort of e.discovery / litigation discovery services does e.law offer?
A. e.law is a pioneer and market leader in the field of electronic discovery and litigation support services. e.law provides clients an efficient workflow, from collection and processing through to review and production. Using the latest technologies, e.law advises clients on the best way to collect, restore, and process data from new and redundant electronic media. e.law helps numerous law firms, corporations and government bodies to review, process, filter and reduce massive electronic data sets into a litigation ready database.
During the past few years e.law’s e.discovery team has provided litigation support to some of the largest litigation projects undertaken in Australia.